Refund Policy

We have a 30 day return policy, which means you have 30 days from the day you received your item to request a return.

To be eligible for a return and refund, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You'll also need proof of purchase.

To start a return you can contact us at alfiashopartscrafts@hotmail.com. If your return is accepted, we will send you are returns label with instructions on how and where to send your package. Any returns sent to us without requesting will not be accepted.

Please contact us if you have any questions.

Damages Or Issues

Please always inspect your order upon delivery and contact us immediately if there are any issues, damage, defects, or a wrong item, so that we can evaluate the issues and rectify.

Non-Returnable Items

Certain items cannot be returned, like perishable good such as food, flowers or plants. Custom products such as special or custom orders or personalised items. We also do not accept returns of hazardous materials, flammable liquids or gases, this includes room fragrance sprays.

We also cannot accept returns of earring, wax melts, custom coasters, placemats, magnets, sale items or gift cards.

Exchanges

The fastest and easiest way to ensure you get what you want is to return the item you have, and once the return has been accepted and made is to make a separate purchase for your new item.

Refunds

We will notify you when we have received and inspected your returned item, and let you know if you are eligible for a refund or not. If approved you will be refunded on your original payment method. Please remember it can take time for a bank or credit card company to process and send the refund.